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Refund Policy

FreeZone WiFi operates on a prepaid basis.

General Policy

All purchases are final once a data package has been allocated to a user account.

Exceptions

Refunds may be considered only in cases where:

• A payment was processed but no data was allocated
• A technical fault prevented service activation

Non-Refundable

• Partially used data packages
• Expired allocations
• User error during purchase

Requests

Refund requests must be submitted via support with relevant transaction details.

Last updated: April 2026